Terms of Use

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Last updated: 20/6/2026

These Terms of Use (the “Terms”) govern the use of the irisai.gr website and the Iris AI services (the “AI assistant”/”Service”) provided by:

Name: Chrysovalantis Chatzigeorgiou Registered address: Thermopylon 28 VAT No. / Tax Office: 130821770 / Z’ Thessaloniki · G.E.MI. (Business Registry): 131014721000 Email: info@irisai.gr (hereinafter “we”, “Iris AI”)

By using the website or the Service, you accept these Terms. If you do not agree, please do not use it.

1. Definitions

  • Service: the Iris AI chatbot installed on a client’s website/e-shop (typically WordPress/WooCommerce), together with hosting, updates and support.
  • Client: the natural or legal person who subscribes to the Service (typically a business/e-shop).
  • End user: the visitor of the Client’s website who interacts with the AI assistant.

2. Description of the Service

Iris AI provides an AI assistant that answers end-user questions, recommends products/information based on the Client’s content and catalog, and collects requests (leads). The Service is hosted on third-party infrastructure (e.g. Cloudflare) and uses third-party AI models (e.g. Anthropic Claude).

Iris AI may improve, modify or upgrade the technical features and the underlying AI models, provided the Service is not materially degraded.

3. Nature of the AI — Accuracy disclaimer

The AI assistant generates answers automatically and may, despite the safety measures (guardrails), contain inaccuracies or errors. The answers do not constitute professional, legal, medical or other advice. The Client is responsible for the content/catalog that feeds the Service and for reviewing the results. Binding information (e.g. prices, availability, order terms) applies as officially stated on the Client’s e-shop.

4. Registration, account & Client obligations

The Client must provide accurate information, keep any access codes/keys (e.g. tenant key) confidential, and inform us of any unauthorized use. The Client is responsible for all activity under their account/installation.

5. Acceptable use

It is prohibited to use the Service for: illegal/offensive content, infringement of third-party rights, sending malicious code, attempts to bypass limits/security, automated abuse, or use that disproportionately burdens the infrastructure. We reserve the right to suspend the Service in case of violation.

6. Prices, charges & payments

  • One-off setup: €149.
  • Monthly subscription: Starter €39 / Growth €89 / Premium €139, depending on the plan.
  • Annual prepayment: 2 months free.
  • Extra language: +€10/month per language.
  • Prices are stated including VAT (unless otherwise specified in an offer).

Payments are made in advance for each period. Late payment may result in suspension of the Service. Any price changes are communicated in advance and apply from the next renewal period.

7. Usage limits (conversations/month)

Each plan includes an indicative monthly conversation limit (≈1,000 / 3,000 / 7,000). One “conversation” = one session of a single end user, regardless of the number of messages. In case of consistent overuse, a plan upgrade may be proposed. The limits constitute a fair-use measure.

8. Term, renewal & cancellation

The subscription renews automatically at the end of each period (monthly/annual), unless cancelled before expiry. Upon cancellation, the Service remains active until the end of the already-paid period. The one-off setup cost is non-refundable after the setup is completed.

9. Availability & support

We make reasonable efforts to ensure high availability, without however guaranteeing uninterrupted operation. There may be interruptions due to maintenance, third-party services (e.g. Cloudflare, Anthropic) or force majeure. Support is provided via email (info@irisai.gr) and, depending on the plan, with priority.

10. Intellectual property

The software, the “Iris AI” name/logo, the website and all related material belong to Iris AI and are protected by intellectual property law. The Client obtains a non-exclusive, non-transferable right of use for the duration of the subscription. The Client’s content/catalog and data remain their property.

11. Personal data

The processing of personal data is governed by the Privacy Policy and, where required, by a separate Data Processing Agreement (DPA) between Iris AI (processor) and the Client (controller). The Service is designed not to store the content of conversations; you only receive the leads that end users voluntarily submit.

12. Limitation of liability

To the maximum extent permitted by law, Iris AI is not liable for indirect, incidental or consequential damages (e.g. lost profits, loss of data/clientele) arising from the use or inability to use the Service, nor for damages from inaccurate AI answers. Our total liability for any claim is limited to the amount the Client paid for the Service during the last 3 months before the event. No term limits liability that cannot be limited by law (e.g. willful misconduct, gross negligence).

13. Indemnification

The Client agrees to indemnify us for third-party claims arising from illegal or non-contractual use of the Service, from their content/catalog, or from breach of these Terms.

14. Amendments

We may amend these Terms. Material changes are communicated via the website or email. Continued use after the changes take effect constitutes acceptance.

15. Governing law & jurisdiction

The Terms are governed by Greek law. The courts of Thessaloniki shall have jurisdiction over any dispute, subject to any mandatory consumer-protection law.

16. Contact

For any matter: info@irisai.gr · https://irisai.gr